Multi-Award Winning
Our Systems and Technology Training Approach
The best systems only deliver value when people know how to use them.
We design systems and technology training that builds confidence, clarity and capability — helping your teams adopt new tools faster and use them effectively.
Discovery and Workflow Mapping
We start by understanding how your people use the system in real life.
Through interviews, observation and process mapping, we identify the key tasks and user pain points that training must address to make adoption stick.
Scalable eLearning & Job Aids
We design modular, searchable learning resources that can be updated easily.
From microlearning videos to printable reference sheets, our materials fit into existing workflows and support just-in-time learning across roles and teams.
Collaboration with Subject Matter Experts
We work closely with system owners, IT teams and super-users to translate technical features into user-friendly learning.
Our designers capture real screens, steps and examples, ensuring that every piece of content reflects how the system is actually used in your environment.
Global and Accessible Rollouts
Our system training programs are designed for global audiences.
We create multilingual modules, adapt visuals for accessibility, and align with your learning management system (LMS) for seamless delivery and tracking.
Task-Based Learning Design
We structure training around real tasks, not abstract features.
Users learn through scenario-based walkthroughs, demonstrations and quick-reference guides, building the confidence to complete their day-to-day activities independently.
Adoption and Continuous Improvement
We measure impact through completion data, usage analytics and feedback loops.
Insights from real users help refine content and strengthen system adoption long after go-live.
Examples of our Work
We’ve delivered Systems and Technology Training across industries and project types.
Examples include:
Infrastructure
System and Platform Adoption
Conducted a national training needs analysis to assess and uplift sales and leadership capability across franchisees. Identified best practices, designed development pathways, and embedded new tools for consistency and performance improvement
Logistics
Dashboard and Tool Adoption
Developed blended learning to help account managers adopt new sales dashboards and tools.
Combined video walkthroughs, quick-reference guides and leader toolkits to improve confidence in using data for customer conversations.
Mining
Systems Access and Security
Created interactive eLearning that trained staff on acceptable IT use, data security and system protocols.
Integrated into the company’s LMS for consistent global delivery and reporting.
Technology
Major System Implementation
Developed a tailored train-the-trainer program to support the rollout of a Portal System.
Provided internal champions with facilitator toolkits, annotated walkthroughs and learner guides to enable accurate and scalable user training across teams.
Government
Record System Rollout
Developed role-specific training and resources to support the launch of a new Record Management System.
Included simulations, guided practice and communication materials to build confidence and ensure consistent data management practices.
Customer Service
System Adoption and User Proficiency
Delivered training resources to support a national CRM system implementation.
Combined system simulations, process walkthroughs and facilitator materials to build capability and ensure confident, consistent user adoption across customer service teams.
Explore Learning Services
Every great solution starts with smart design and delivery.
Our services help you uncover learning needs, design effective experiences, and implement programs that create measurable impact.
Explore how we can support you at every stage of the learning journey.
Ready to Strengthen your Systems Adoption?
Let’s build a program that fits your people and your goals.
Case Studies
Testimonials
Hayley Grieves
Head of Learning & Capability
Infrastructure Sustainability Council
"We are extremely happy with the service provided by the Emergent Learning team during the creation of our eLearning module on "Women in Construction." The Emergent Learning team seamlessly guided us through the entire design and development process. They were proactive in mapping out the learning structure and provided flexibility to ensure every step aligned with our objectives. A highlight of working with the Emergent Learning team was their responsiveness and adaptability. Their willingness to listen to feedback and adjust the content ensured the final product was exactly what we envisioned. On top of that, their videography and design skills were exceptional, producing professional, engaging videos that brought the subject matter to life. What really stood out was the team's in-depth research into the topic. Their commitment to understanding the complexities of the subject helped create a module that was not only informative but also impactful and relevant to our audience. Overall, the collaboration was efficient, insightful, and rewarding. We would highly recommend Emergent Learning for their expertise and client-centred approach."
Our Valued Clients
