Articles

Most compliance training looks good on paper but changes little in practice. People click through modules, pass the quiz and forget it by lunch. Real behaviour change happens when training mirrors real decisions — moments where judgment matters. These stories show how scenario-based design turns policy into action and shifts culture from rule-following to real learning.

This award-nominated Learning Needs Analysis redefined how one national organisation approached capability, culture, and performance. Through evidence-based insights and co-design, Emergent Learning uncovered what franchisees truly needed to succeed — revealing where training supported the business and where it fell short. The result was clarity, alignment, and a roadmap for impactful learning investment. When learning starts with evidence and empathy, it doesn’t just inform

Most organisations jump straight to training design without asking the deeper questions: What do people actually do? How do they really learn? A detailed Training Needs Analysis (TNA) — combining task mapping and learner personas — gives the full picture. Task mapping reveals what success truly looks like in the job. Learner personas show who your people are and how they build capability. Together, they make training accurate, relevant, and immediately usable .

Investing in employee development is essential, but how do you ensure that you’re selecting the right employees for the right courses? Are your learning initiatives delivering meaningful outcomes, or are they just ticking a box? Many organisations struggle to strategically decide who should attend training programs. Without a clear selection process, learning and development (L&D) efforts risk being perceived as ineffective, making it harder to secure future investment. To ma