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Most organisations jump straight to training design without asking the deeper questions: What do people actually do? How do they really learn? A detailed Training Needs Analysis (TNA) — combining task mapping and learner personas — gives the full picture. Task mapping reveals what success truly looks like in the job. Learner personas show who your people are and how they build capability. Together, they make training accurate, relevant, and immediately usable .

Creating effective learning experiences requires a deep understanding of the learners themselves. That's where learner personas come in

Our approach to Training Needs Analysis  bridges the gap between raw information and actual workplace performance. Before diving headfirst into a new learning project, it's crucial to start by properly evaluating the situation to fully understand the problem or opportunity at hand. This process is called learning discovery, and it's a critical step in ensuring the success of any learning initiative. In this article, we'll walk you through the essential steps of how we conduct