When designing learning programs, it's essential to consider the individual learning needs of employees in order to drive maximum impact. One effective way to achieve this is through the use of learner journeys.
Mapping learner journeys involves identifying the contextual learning needs of employees and creating a learning pathway that is tailored to best suit their preferences.
The first phase in mapping learner journeys is to analyse the context and preferences of the learner group, their motivations for completing the training and their current knowledge and ability. For example, a call-centre agent will have very different preferences and constraints when compared with a field technician due to their workplace environment. Based on this analysis, an optimised learning pathway can be developed that outlines the most suitable topics and modes of learning, with consideration the business problem that the learning is aiming to address.
When designing the learning pathway, it's important to consider the different preferences of employees whilst weighing up operational and budget constraints. Some employees may prefer classroom-based training, while others may prefer e-learning or on-the-job training. The learner journey should consider providing opportunities so that employees can learn in the way that best suits their needs.
The learner journey should consider assessment of performance and evaluation of the learning itself in order to provide opportunities for continuous improvement.
If you're looking to drive employee development and growth through the use of learner journeys, we're here to help! Contact us today to learn more about our expertise in mapping personalized learning pathways, and how we can support your organization in meeting its training and development goals.